Privacy policy

Effective Date: 28-05-2025
Percy Estates
Operated by Percy Real Estate Ltd (Company No. 15525233)
Registered Office: 25 Cabot Square, Canary Wharf, London, E14 4QZ
Contact: 020 4620 4232 | [email protected]

 
1. Introduction

At Percy Estates, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and store your personal information when you interact with us  whether in person, online, or over the phone.

We adhere to the principles of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our services or website, you agree to the terms of this policy.

 
2. Who We Are

Percy Estates is the trading name of Percy Real Estate Ltd, a private limited company registered in England and Wales under company number 15525233. We are a data controller under the applicable data protection laws.

 
3. Information We Collect

We may collect and process the following types of personal data:

Identity Information: Full name, date of birth, ID documentation
Contact Information: Email address, telephone number, current and previous addresses
Property Information: Property ownership, tenancy history, rental agreements, utility and council tax details
Financial Information: Bank details for rent or deposit handling, income verification (where applicable)
Technical Information: IP address, browser type, device identifiers, and cookies
Communication History: Emails, phone calls, and messages between you and Percy Estates
 

4. How We Use Your Data
We use your information to:

Deliver estate agency services (sales, lettings, management)
Communicate with you regarding property listings, valuations, and appointments
Conduct ID verification and legal compliance checks (e.g. Right to Rent)
Facilitate tenancy agreements and handle deposits securely
Send service updates, reminders, and regulatory notices
Improve website functionality and user experience

5. Legal Basis for Processing

We process your data under one or more of the following legal bases:

Contractual necessity – when providing our services to you
Legal obligation – to comply with laws and regulations
Legitimate interests – to improve and secure our services
Consent – when you’ve agreed to receive marketing or communications
You can withdraw your consent at any time by contacting us.

 
6. Sharing Your Information
We may share your data with:

Letting or sales applicants (with consent)
Legal representatives, surveyors, mortgage brokers or referencing agencies
Utility providers and local authorities
Third-party contractors for repairs and maintenance
Government regulators or law enforcement (where required by law)
All third-party processors are carefully selected and bound by confidentiality and data protection obligations.

 
7. Data Retention

We retain personal data only as long as necessary for the purposes described above or as required by law. Typical retention periods are:

Property transaction records: 6 years
Tenancy agreements and compliance records: 7 years
Financial data (invoices and receipts): 7 years
Marketing data: until consent is withdrawn
 

8. Your Data Rights
You have the right to:

Access a copy of the personal data we hold about you
Request correction of inaccurate or outdated information
Request deletion of data (where applicable)
Object to or restrict certain types of processing
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, email us at [email protected].

 
9. Cookies and Website Tracking

We use cookies to enhance your browsing experience and collect anonymised usage data. You can manage cookie preferences via your browser settings. For more information, please see our Cookie Policy.

 
10. Data Security

We implement appropriate security measures to protect your data, including encryption, secure servers, access control, and staff training. However, no system is 100% secure and we cannot guarantee absolute protection of your information.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Effective Date” at the top of this page. Continued use of our services indicates your acceptance of any changes.

 
12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Percy Estates
Operated by Percy Real Estate Ltd
📍 25 Cabot Square, Canary Wharf, London, E14 4QZ
📞 020 4620 4232
📧 [email protected]